Support
Write to us and a person reads it. UK daytime, usually within two working days.
Send us a message
Before you write
- Purchase missing after reinstalling? Tap Restore purchases on the Proper+ screen.
- Want to cancel Proper+? Open iPhone Settings → Subscriptions.
- Pack not on record? You can fill it in with three label photos on Proper+.
What to include
It saves a round of messages if you tell us:
- The barcode number on the pack
- Which shop you were in
- What the app showed you on screen
Product data corrections
Product details come from Open Food Facts. If a name, ingredients list, or pack size is wrong there, suggesting a correction on Open Food Facts fixes it for everyone. App bugs and verdict oddities: use the form above.
Publisher
Proper is published by Cooply Solutions Ltd, a company registered in England and Wales (company no. 06393019). Registered office: Enterprise Centre, Tonypandy Enterprise Park, Llwynypia Road, Tonypandy, CF40 2ET.